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FAQ
Pharmacy certification

This site is not a pharmacy. We provide secure transactions between patients and medical providers We are contracted with reputable fully licensed pharmacies who dispense medications to our customers that place an order through this online escrow service. The web site acts as a Medication Broker between you (the buyer) and the Licensed pharmacy (the seller). While you're visiting this online pharmacy escrow service you should browse around and find out what medications are available.

Shipping & Tracking Policy

After you submit your order, a licensed physician will review the information you have submitted and either approve or decline your request. If approved, it will be shipped to you. After placing your order you will be able to track it's process in real-time by logging into the help desk page. When your order is shipped, the courier tracking number will be e-mailed to you so you may track its progress through the courier company system or your country's postal webpage. We do not ship orders on the weekend. If you place an order after 4:00 pm Eastern Standard Time Friday, Your order will be dispatched on Monday

Generic medications

A generic drug (generic drugs, short: generics) is a drug which is produced and distributed without patent protection. The generic drug may still have a patent on the formulation but not on the active ingredient. A generic must contain the same active ingredients as the original formulation. According to the U.S. Food and Drug Administration (FDA), generic drugs are identical or bioequivalent to the brand name counterpart with respect to pharmacokinetic and pharmacodynamic properties. By extension, therefore, generics are identical in dose, strength, route of administration, safety, efficacy, and intended use. In most cases, generic products are available once the patent protections afforded to the original developer have expired. When generic products become available, the market competition often leads to substantially lower prices for both the original brand name product and the generic forms. The time it takes a generic drug to appear on the market varies. In the US, drug patents give twenty years of protection, but they are applied for before clinical trials begin, so the effective life of a drug patent tends to be between seven and twelve years.

Brand drugs

All brand name medications offered on Direct-pharm are exactly the same as what you would have bought in your local pharmacy, and in fact differ only in price.

Our low Prices

Just like any online pharmaceutical broker, Our Medications are less expensive than your local drugstore. The reason you can buy our pharmaceuticals for a lower price is that we don't pay for branding, marketing, advertising, a costly sales force or overheads.

Online Security

Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting fraudulent use of a credit card will be reported.

Refund & Return

Refund Policy FDA regulations prohibit us from accepting returned medications from a customer. Refunds will be issued when a customer did not receive his order, and chooses a refund instead of reshipment. If for any reason your package did not arrive please contact us at service@direct-pharm.com or by phone: 1-212-933-9989 and we will issue a refund OR reship your order.

Legalization & Law

US FDA regulations allow for the importation of personal medication required for a 3 month period. Under 21 USC, Section 301(aa) if; The seller is registered with the Secretary (i.e. with FDA). The drug is imported from a licensed pharmacy for personal use by an individual, not for resale, in quantities that do not exceed a 90-day supply; The drug is a prescription drug approved by the Secretary; The drug is in the form of a final finished dosage that was manufactured in an establishment registered under section 510; and The drug is imported under such other conditions as the Secretary determines to be necessary to ensure public safety.





Jessica, would you believe I have receivd this on the 8th? Stick with the shippers who delivered this package. This is great ! Jackie
Sent: Tuesday, December 09, 2008 7:11 PM
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